REFUNDS AND EXCHANGE INFORMATION
Sending or bringing products back to us is no problem so long as they are returned within 7 days of delivery* with a valid reason for return. Item(s) must be unused, in pristine condition and in their original unopened packaging. We may offer an exchange or a credit note. you can return by posting the item back to Studio D at the address below. Refunds cannot be processed in store for online orders. Please ensure a copy of your packing slip/invoice accompanies the return. If you choose to return the item to Studio D, please allow up to 14 days for administration, a 10% re-stock charge will be applied. Due to hygiene regulations we cannot accept returns of clippers, scissors, or razors if they have been used. This list is not exhaustive. Your statutory rights are not affected.
If an item you received is faulty, please contact us immediately. Faulty items will be replaced provided the goods are in their original condition and have not been tampered with. (Example if an items outer casing has been opened then your warranty will become void). If we are unable to replace an item, you will be offered a credit note to the same value. Send your returns to: Unit 3, Lower Grange Rath Level, Southgate Shopping Center, Drogheda, County Meath, Ireland. Some form of recorded delivery is recommended. Please mark FAO Studio D.
Delivery in Ireland (North & South) €5.00 per parcel up to 20kg, please allow 1-2 working days from the time the order is placed to allow for order processing and packing. Orders placed after 2pm may not be processed until the following day.
If we are not able to fulfil your full order within 3 working days, we will inform you and, in most cases, we will give you the option of sending out what we have, and the rest later. You will not be charged extra postage for this. Allowances should be made for orders placed at the weekends and at times of National/Bank Holidays.