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Policies

Salon Policies

At Studio D Drogheda, our goal is to welcome you into a state of the art salon where you can relax and enjoy your break away from the hustle and bustle of real life.

 

We are a busy salon so in order for the salon to continue running smoothly, maintain this relaxed atmosphere and ensure a safe environment for our clients and staff, we would appreciate your cooperation with the following policies we have in place.

 

Covid-19 Policy

To ensure the health and safety for all staff and clients during these unprecedented times, we kindly ask that the following guidelines are followed when attending an appointment with us.

 

When attending your appointment

Please wear a facemask
Upon entering the salon, please use the sanitisers provided
Please attend by yourself
Please arrive on time

Appointments

Appointments

Walk-ins are most welcome, however it would be preferable if you could call us or book via our website. This will ensure sufficient time in between clients to fully sanitise our stations and tools.

 

We kindly ask that you arrive at least 5-10 minutes before your appointment start time. If for any reason you are running late, please call us on 041 981 6628 or 085 860 2349 to inform us. If you do arrive late, it may result in a reduction in your treatment time and/or during busy periods, you may lose your appointment slot and you will be required to pay the full cost of your reserved treatment.

 

Group Bookings

We do accept group bookings, but you will be required to pay a minimum 20% deposit per person, at the time of booking. All group members are urged to arrive at least 15 minutes before appointment time.

 

At the time of booking, a breakdown of the booking is required, so it is best to call us on 041 981 6628 or 085 860 2349, outlining what each person wants specifically and their contact details.

 

Please note: We do not offer group discounts, however, any discounts given will be at the discretion of the Management Team.

 

Cancellation / Rescheduling Policy

We understand that appointments will need to be changed, rescheduled or cancelled from time to time.

 

We kindly ask for a minimum of 24-hours notice in these instances, to help us give all our customers the very best in client care, and ensure our therapists and technicians can provide the full treatment for you on the day.

 

If less than 24hrs is given, 50% of the service(s) reserved will be added onto your next appointment.

 

If no notice is given, you will be charged 100% of the reserved service(s) before any future appointments will be accepted.

 

Tips 

Tips are accepted and can be given in person or left at reception for the technician to collect at the end of the day. 100% of the tip(s) received goes to the member of staff and are not pooled.

 

We do not accept tips on card.

 

Under 16’s

All under 16’s must be accompanied by an adult when attending their appointment.

Refunds & Returns

Gift Vouchers

 

Gift Vouchers are non-refundable and/or non-redeemable for cash once purchased online or in the salon. Gift Vouchers becomes the sole responsibility of the person who purchased it and it cannot be replaced or cancelled if it becomes lost, stolen, destroyed or used without permission.

 

Gift Vouchers cannot be combined with other vouchers. Any unused amounts will be only be given as credit until the balance becomes €0.

 

Refunds & Returns

 

Services

At Studio D, we want you to be delighted with our services, every time you visit us. Although we do not offer refunds on our services. If you have an issue with a service, please give us a call as soon as possible on 041 981 6628 or 085 860 2349 and we will do everything we can to rectify it for you.

 

We trust in the products we are using and Guarantee our work for 72 hours after you have left the salon. Any breakages after this time will incur a charge for repair starting from €4.

 

Products

We want you to be happy with each purchase you make at Studio D. Occasionally though, we know you may want to return items.

 

We offer a 100% Full Refund on all Products returned for any reason. We’ll gladly accept returns for any product(s) purchased in-store or online at www.studioddrogheda.ie, within 30 days from the date of purchase, provided you have proof of purchase and that any product(s) returned, are in a pristine condition and in its original unopened packaging.

 

Purchases may be returned by posting the item back to Studio D at the address provided below or returns may also be accepted in-store however; refunds cannot be processed in-store. Once your returned item is received, please allow up to 14 days for administration and processing.

 

Should you experience a Skin Response to any Dermalogica product(s), please contact us as soon as possible on 041 981 6628 or 085 860 2349 to discuss.

 

Please send your returns to the below address, marked FAO: Studio D

 

Unit 3, Lower Grange Rath Level, Southgate Shopping Centre, Drogheda, County Meath, Ireland.

(Some form of recorded delivery is recommended.) We do not refund return postage costs,

 

Products on Back-order

 

This means that the product is currently not in stock at Studio D for immediate dispatch. You can still order the product, however, in general there will be a slightly longer processing delay on back-ordered products of 1 to 2 weeks time.

 

Orders containing back-ordered items are shipped when all products are back in stock. If the foreseen delay is more than 2 weeks, then we will contact the customer to see what we can do.

 

Your statutory rights are not affected.

 

Faulty Items

 

If an item you received is faulty, please contact us immediately on 041 981 6628 or 085 860 2349. Faulty items will be replaced provided you have proof of purchase and that the goods are in its original packaging. If we are unable to replace an item, you will be offered the option for a full refund or a credit note to the same value.

 

Please send your returns to the below address, marked FAO: Studio D

 

Unit 3, Lower Grange Rath Level, Southgate Shopping Centre, Drogheda, County Meath, Ireland.

(Some form of recorded delivery is recommended.) We do not refund return postage costs,

 

Delivery Rates

 

Delivery in Ireland (North & South) €5.00 per parcel up to 3kg, please allow 1-3 working days from the time the order is placed to allow for order processing and packing. Orders placed after 2pm may not be processed until the following day.

 

If we are not able to fulfil your full order within 5 working days, we will inform you and, in most cases, we will give you the option of sending out what we have, and the rest later. You will not be charged extra postage for this.

 

Allowances should be made for orders placed at the weekends and at times of National/Bank Holidays.

Terms & Conditions

Welcome to www.studioddrogheda.ie. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as ‘User Agreement’), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information).

This agreement is in effect as of 9th January 2020

We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

 

Responsible Use and Conduct

By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.

Wherein, you understand that:

1. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.

2. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.

3. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.

4. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.

5. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.

6. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.

7. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:

i) Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;

ii) Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;

iii) Contains any type of unauthorised or unsolicited advertising;

iv) Impersonates any person or entity, including any employees or representatives of Studio D.

8. We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.

i) We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn’t violate or infringe on any 3rd party copyrights or trademarks, becomes the property of www.studioddrogheda.ie, and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources. All information provided as part of our registration process is covered by our privacy policy.

ii) You agree to indemnify and hold harmless www.studioddrogheda.ie and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this User Agreement or the failure to fulfil any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defence of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.

 

Privacy

Your privacy is very important to us, which is why we’ve created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement. To read our privacy policy in its entirety, click here.

 

Limitation of Warranties

By using our website, you understand and agree that all Resources we provide are “as is” and “as available”.

This means that we do not represent or warrant to you that:

i) the use of our Resources will meet your needs or requirements.

ii) the use of our Resources will be uninterrupted, timely, secure or free from errors.

iii) the information obtained by using our Resources will be accurate or reliable, and

iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected.

Furthermore, you understand and agree that:

v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.

vi) no information or advice, whether expressed, implied, oral or written, obtained by you from www.studioddrogheda.ie or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this .

 

User Agreement

Limitation of Liability

In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. www.studioddrogheda.ie will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.

 

Copyrights/Trademarks

All content and materials available www.studioddrogheda.ie, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of www.studioddrogheda.ie, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorised by www.studioddrogheda.ie

 

Termination of Use

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.

 

Governing Law

This website is controlled by www.studioddogheda.ie Ireland. It can be accessed by most countries around the world. By accessing our website, you agree that the statutes and laws of our state, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.

Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts of Ireland. You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.

 

Guarantee

Unless otherwise expressed, www.studioddrogheda.ie expressly disclaims all warranties and conditions of any kind whether expressed or implied, including, but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement.

 

Changes to Terms & Conditions
You can review the most current version of the Terms and Conditions at any time at this page.

 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

 

Contact Information

Questions about the Terms and Conditions should be sent to us at info@studioddrogheda.ie.

Privacy

We respect your right to privacy and comply with our obligations under the Data Protection Acts 1988 and 2002. The purpose of this Website Privacy Policy is to outline how we deal with any personal data you provide to us while visiting this website. Naturally, if you are not happy with this Website Privacy Policy you should not use this website.

 

By visiting this website, you are accepting the terms of this Website Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.studioddrogheda.ie (the “Site”).

 

Types of Information Collected

We retain two types of information:

 

“Personal Data”

This is data that identifies you or can be used to identify or contact you and may include your name, address, email address, user IP addresses in circumstances where they have not been deleted, clipped or anonymised, telephone number, birth date and billing and credit card information. Such information is only collected from you if you voluntarily submit it to us.

 

“Non-Personal Data”

Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our website.

 

Purposes for which we hold your Information

Non-Personal Data:

We use the Non-Personal Data gathered from visitors to our website in an aggregate form to get a better understanding of where our visitors come from and to help us better design and organise our website.

 

Cookies

This website uses “cookie” technology. A cookie is a little piece of text stored by the browser on your computer, at the request of our server. We may use cookies to deliver content specific to your interests and to save your personal preferences so you do not have to re-enter them each time you connect to our website – our cookies are not available to other websites. Our cookies will record the following: your IP gateway address, the point of entry to the site, search terms used, your navigation through the site and other information that helps us make the site more accessible. You are always free to decline our cookies, if your browser permits, or to ask your browser to indicate when a cookie is being sent. You can also delete cookie files from your computer at your discretion. Note that if you decline our cookies or ask for notification each time a cookie is being sent, this may affect your ease of use of this website.

 

Personal Data

We will process any Personal Data you provide to us for the following purposes:

  • to provide you with the goods or services you have ordered;
  • to contact you if required in connection with your order or to respond to any communications you might send to us;
  • to send you further information about goods or services that you buy from us

 

Disclosure of Information to Third Parties

We may provide Non-Personal Data to third parties, where such information is combined with similar information of other users of our website. For example, we might inform third parties regarding the number of unique users who visit our website, the demographic breakdown of our community users of our website, or the activities that visitors to our website engage in while on our website. The third parties to whom we may provide this information may include potential or actual advertisers, providers of advertising services (including website tracking services), commercial partners, sponsors, licensees, researchers and other similar parties.

 

We will not disclose your Personal Data to third parties unless you have consented to this disclosure or unless the third party is required to fulfil your order (in such circumstances, the third party is bound by similar data protection requirements). We will disclose your Personal Data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.

 

Sale of Business

We reserve the right to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company provided that the third party agrees to adhere to the terms of the Website Privacy Policy and provided that the third party only uses your Personal Data for the purposes that you provided it to us. You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out.

 

Security

Your Personal Data is held on secure servers hosted by [our Internet Service Provider]. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.

 

Updating, Verifying and Deleting Personal Data


You may inform us of any changes in your Personal Data, and in accordance with our obligations under the Data Protection Acts 1988 and 2002 we will update or delete your Personal Data accordingly. To find out what Personal Data we hold on you or to have your Personal Data updated, amended or removed from our database, please email us with a request to the email address at the foot of this site. Any such data subject requests may be subject to the prescribed fee.

 

Changes to the Website Privacy Policy


Any changes to this Website Privacy Policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use Personal Data in a manner significantly different from that stated in this Website Privacy Policy, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner.

Studio D Drogheda

Enquiry Form

If you have any queries, please use our online form and we’ll get back to you shortly.